ORDER PROCESSING TIME

Please note that all items have a processing time of 4-6 business days; this is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping agent for dispatch; our system will send you an email with your online tracking information with 24 hours of your order leaving the warehouse. If you do not receive an email with tracking information after 7 business days (from the day you placed your order), please contact us at info@swahilicrafts.com.

In very rare instances, processing time may take longer than the stated expected time frame. During busy times like holidays, promotions or other instances, processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

 

SHIPPING & DELIVERY

Please allow between 15-45 days for your order to arrive; if you have not received your order after 45 days, emails us at info@swahilicrafts.com to review the status of your order. In some very rare instances, packages may take longer than the stated expected time frame. If after 60 days you have not received your order, we will send you another item or you may opt to get a refund; if you opt for a refund, please contact us at info@swahilicrafts.com.

 

DAMAGES

Please inspect the package of your items when they arrive; if you notice any damage, you should make a note when signing for delivery. If your items do arrive damaged, please send us photos at info@swahilicrafts.com; we will process an insurance claim on your behalf.

 

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.

Please do drop us an email at info@swahilicrafts.com as soon as possible if you’d like to cancel an order that you have just made.

 

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed or because of an incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at info@swahilicrafts.com as a reply to your order confirmation email with the updated details.

Once we process the order we are not able to change the address and we are not to be held responsible for an incorrect or insufficient address.

 

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay delivery of some packages.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:

  • Certain items may be on backorder
  • Weight restrictions for regular shipping imposed by the post office